Frequently asked questions

When will I receive your questionnaire?

Your questionnaire will be emailed to you upon receipt of your order.

How do you deliver poems, speeches, and toasts?

Your poem, speech, or toast will be mailed by United States Postal Service. We can also email your order if you prefer.

What’s your turnaround time?

4–5 business days after we receive your completed questionnaire. If you need a poem, speech, or toast quicker than four business days, please select our 3 day rush service or 1 day express service when you order.

Can I request changes?

If you’d like small changes to your poem, speech, or toast, we will gladly make them without additional charge. However, if this work requires a more extensive effort, including, but not limited to, rewriting of stanzas, changing the tone of the poem or speech, or adding significant new material, visiting links and/or other websites or other material, then we reserve the right to charge a fee starting at $50.00.

What about cancellations and refunds?

In the event you need to cancel your order: All cancellations for poems, speeches, and toasts must occur within 12 hours of receipt of your order and must be requested by email. We will refund your money in full minus a $50.00 processing fee. If you choose to cancel your order after this 12 hour period, we will give you full credit towards another order within the next six months. There can be no refunds for rush service orders.